Joyce Kaiser/Burt Barnow

July 19, 2011

Dear Ms. Chase,


I am not in the habit of
writing commendation letters because normally people don’t do much more than
what is expected; however, my experience with one of your agents, Jim Wire, was
so extraordinary, that I had to write and thank you for having him on your


Here is a run down of
events leading to my conclusion that Jim is the best.


My husband and I have a
couple of timeshares in Tahoe and we had been looking at property prices for
several years to see if buying a place might be a good investment.
Of course anyone with a brain could see that the current market was depressed
and this might be the opportunity of a lifetime so rather than just look at
pictures, I found a place on the Internet and sent an inquiry.  I
guess it was Jim’s turn to follow-up which he did immediately.  We talked
and I explained that we had houses all over the place and didn’t want anything
big or expensive to add to the collection.  He did a search based on my
requirements and sent it off to me.  I figured that taking a look at some
of the units wouldn’t take much time so we made an arrangement to look at the
lower priced inventory.  Now I understand how real estate commissions work
having bought more than 15 houses in my lifetime.  I recognized that there
wasn’t much money to be made on this transaction but never did I feel that we
weren’t the most important clients Jim had.


After finding what I
thought would be a suitable property, Jim did everything to make the process
easy.  He answered all the questions, provided names of companies who
would do inspections, provided information on gas, electric, water, etc.,
identified the greatest title people I have ever worked with, and never let
anything fall through the cracks.  There were times that I thought he
might not be paying attention to what I was saying but I was always
wrong.  He always paid attention and followed up on my requests.


I should mention that
much of what we did had to take place over the Internet as I live in
Washington, DC which made his assistance all that much more important.
The closing documents were signed in Las Vegas and I figured that would be the
end of our relationship.  I was incorrect.  Jim contacted me the day
after closing to advise me that my plan to have the gas turned on later in the
month was probably not a good one as the weather was turning cold.  He
even went so far as to contact the gas company to see if he could arrange for
an earlier turn on.  Of course the gas company refused.  I called
both the gas and electric people and make the arrangements and notified
Jim.  He then said he would go to the property to make sure it had
operating heat.  He didn’t have to do that but he did.


So, as you can see, I am
a very satisfied client and would be delighted to have you use my experience in
any of your marketing programs.  I only wish that I could have been that
client that wanted to buy Tranquility or whatever the name is of the
$100,000,000 place but I know that whoever does buy that property won’t have a
better experience than mine.




Joyce Kaiser/Burt Barnow


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